Legal

Legal Information

Our Privacy Policy, Terms of Service, and Refund & Cancellation Policy — all in one place.

Last updated: September 2026

Privacy Policy

UltraHD IPTV ("we", "us", "our") respects your privacy. This policy explains what information we collect when you contact us or subscribe to our IPTV subscription service, and how we use it.

Information We Collect

Contact details you share with us via WhatsApp or email (name, phone number, email address) when requesting a trial or placing an order.
Basic device information (device type) shared to help us set up your service correctly.
Payment confirmation details necessary to activate your subscription — we do not store full card numbers.

How We Use Your Information

To activate and manage your IPTV subscription.
To respond to support requests and provide setup assistance.
To send service-related updates (e.g. renewal reminders) when relevant.

Data Sharing

We do not sell your personal information. Data is only shared with third parties where required to deliver the service (e.g. payment processors) or where required by law.

Contact Us

For any privacy questions, reach us at [email protected] or via WhatsApp.

Last updated: September 2026

Terms of Service

By subscribing to UltraHD IPTV, you agree to the following terms. Please read them carefully before purchasing a plan.

Service Description

UltraHD IPTV provides access to live television channels and video-on-demand content via the internet. Channel availability and streaming quality depend on your internet connection and compatible device/app setup.

Subscription Terms

Plans are offered on a 1, 3, 6 or 12-month basis, with no automatic long-term contract.
Pricing is based on the number of simultaneous connections (1, 2 or 3) selected at purchase.
Access is provided for personal, non-commercial use only.

Acceptable Use

You agree not to resell, redistribute, or share your subscription credentials with parties outside your household, and not to use the service for any unlawful purpose.

Service Availability

While we maintain anti-buffering infrastructure and target 99.9% uptime, occasional interruptions may occur due to factors outside our control, including your internet provider or third-party content sources.

Last updated: September 2026

Refund & Cancellation Policy

We want you to be happy with your subscription. This policy outlines when refunds are available.

7-Day Money-Back Guarantee

If you experience a persistent technical issue on our end within the first 7 days of a new paid subscription, and our support team is unable to resolve it, you are eligible for a full refund.

What's Not Covered

Issues caused by your own internet connection, router, or device compatibility problems.
Buffering or access issues caused by third-party VPN use, unless resolved after our troubleshooting guidance.
Refund requests made after the 7-day window, or for the free trial period (which carries no charge).
Incorrect activation details provided by the customer that delay setup.

How to Request a Refund

Message us on WhatsApp with your order details and a description of the issue. We aim to resolve all technical problems first — refunds are processed only when a fix genuinely isn't possible.

Cancellations

Since we don't lock you into long-term contracts, your subscription simply ends at the close of your paid term unless you choose to renew.